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Solutions · E-commerce & D2C
Turn every browse into a conversation that converts.
Recover abandoned carts, confirm COD orders and drive repeat purchases with AI agents that sell right inside WhatsApp — no dashboard required.
WhatsAppRCSSMSChat Widget
Typical outcomes
28%
Carts recovered
40%
Fewer COD returns
3.2×
Repeat purchase rate
60%
Support tickets deflected
The challenge
Sound familiar?
01
Carts abandoned before checkout with no timely, personal follow-up.
02
High COD return rates from unconfirmed, low-intent orders.
03
Support tickets pile up for order status, returns and refunds.
The Riv-AI playbook
How the automation runs, end to end.
1
Cart abandoned
Store event streams into Riv-AI in real time.
2
AI picks the moment
Best channel and timing chosen per shopper.
3
WhatsApp nudge
Reminder with the exact items and an offer.
4
One-tap payment link
Checkout completed without re-entering details.
5
Order & delivery updates
Proactive tracking, COD confirmation, returns.